Service Personnel Setup and Maintenance

Service Personnel Setup and Maintenance

Avianco’s easy-to-use interface simplifies the setup and maintenance of services, resources, accounts, consumers, pay rates, terms and conditions, and other information.

Services, Skills, Skill Levels and Certifications

Service Personnel Setup and Maintenance

Avianco allows you to define specific services required or provided, specific skills and skill levels, and certifications. This simplifies the process of identifying resources with specific levels of skills and certifications. It also enables you to specify and enforce rules requiring specific skills, skill levels, and certifications for individual service orders or positions. The standardized listing of services, skills, skill levels, and certifications also helps produce useful reports on the types of services used and provided.

Price/Fee Schedules and Payment Schedules

Service Personnel Setup and Maintenance

Avianco's Personnel Resource Scheduling solution handles the complete service order management process. Our solution helps non-traditional, service-based organizations orchestrate many resources across diverse areas, customer requirements, and consumer needs.

Role Based Access, Security Groups, Individuals and Privileges

Service Personnel Setup and Maintenance

All information maintained in Avianco is separated by a carefully designed system of organizations, user roles and security. By using an intricate system of assigned roles and privledges, we make every effort to make sure data is properly collected, stored, and accessible for all application purposes. The system is accessible only by username and password, and limits views to key areas, depending on roles assigned. Furthermore, we take additional steps to track all changes to data and information to comply with strict regulations and future audit needs.

Sub-organizations and System Hierarchy

  • Avianco’s solution works for small organizations or larger organizations spanning multiple divisions, business units, or subsidiaries. Larger organizations can set up sub-organizations for each distinct organizational unit. The resulting hierarchy shows how all of the organizational units are interrelated, while still allowing the parent organization to see a complete view. Security can be set to prevent organizational units from seeing or accessing each other’s data.
  • Avianco also allows great flexibility in defining single or multi-level organizations
    • Sub-organizations roll up to their parent or main organization and can be viewed at individually or as a whole to determine the overall relationship
    • Sub-organizations can be set up so they can’t see each others activities

Service Regions

  • Avianco allows you to define service regions consistent with the way you operate. Whether you categorize service regions geographically or using some logical categorization, Avianco meets your needs. Define service regions according to your rules and apply those to your scheduling, reporting, and analysis activities.
  • Avianco allows great flexibility in defining Service Regions so they reflect how you operate within the organization and sub-organization:
    • Physical/Geographical
    • Logical

Resources

  • Easily define skill sets and certifications to allow you to quickly match resources to service orders
    • Skills are also assigned levels such as expert
    • Certifications allow you to easily match your requirements
  • Availability
  • Period Blocks
  • Exceptions
  • Statements of Work

Customer Accounts

Service Personnel Setup and Maintenance

Avianco's Personnel Resource Scheduling solution handles the complete service order management process. Our solution helps non-traditional, service-based organizations orchestrate many resources across diverse areas, customer requirements, and consumer needs.

Consumers/Clients

Service Personnel Setup and Maintenance

Avianco's Personnel Resource Scheduling solution handles the complete service order management process. Our solution helps non-traditional, service-based organizations orchestrate many resources across diverse areas, customer requirements, and consumer needs.

Service Order Process Steps

Service Personnel Setup and Maintenance

Avianco allows you to set the framework for creating, fulfilling, and settling service orders. Small businesses and large, multi-division, multi-site companies can all leverage Avianco to enforce a standard process for creating and tracking service orders. Avianco’s flexibility allows you to define your rules and how strictly they must be enforced. It also considers a wealth of knowledge to help you assign the best resources based on location, skills and levels, certifications, availability, requested time off, and other criteria. Avianco’s easy-to-use, web-based screens prompt you through all aspects of the personnel resource scheduling solution.

Workbench, Dashboard, and Messaging

Service Personnel Setup and Maintenance

Within any personnel resource scheduling function, there is a lot of coordination and communication that must occur. Avianco provides tools to help simplify this process. Messaging features notify resources of their assignments and allow them to request time off and perform other administrative actions. Dashboard features simplify your monitoring and oversight responsibilities by quickly highlighting any areas of concern. The workbench features simplify the process of identifying and scheduling the most appropriate resources.